How to take advantage of your VoIP data

You hear a lot about big data nowadays, but not in connection with small- and medium-sized businesses (SMBs). To compete with the big guys, SMBs need Voice over Internet Protocol (VoIP) to get better access [...]

2023-05-09T09:17:38+00:00May 17th, 2019|VoIP|

Top reasons to record your calls

Call recording has been a feature in VoIP applications for a while now, but it is underutilized, especially by organizations that do not prioritize interaction with customers. This feature can strengthen the reputation of your [...]

2023-05-09T09:17:40+00:00April 29th, 2019|VoIP|

Choose the right VoIP solution for your SMB

Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. This allows them to make calls either through the traditional desk phones (hardphones) or software-based phones (softphones). Find [...]

2023-05-09T09:17:42+00:00April 12th, 2019|VoIP|

Proprietary vs. open-source VoIP systems

Voice over Internet Protocol (VoIP) has come a long way in helping businesses use sophisticated features with significant cost savings. The challenge for small- and medium-sized businesses is knowing where to begin. Here’s a list [...]

2023-05-09T09:17:44+00:00March 27th, 2019|VoIP|

What VoIP services can you choose from?

Forget about the days when your company used to spend a lot of money on long-distance phone calls to clients and partners. Voice over Internet Protocol (VoIP) technology allows people to place and receive free [...]

2023-05-09T09:17:47+00:00March 12th, 2019|VoIP|

Make sure your VoIP phones survive a disaster

Voice over Internet Protocol (VoIP) telephony systems are great for today’s businesses. They’re more mobile with greater functionality and better cost efficiency versus traditional landline phones. But as with any technology, VoIP is vulnerable to [...]

2023-05-09T09:17:51+00:00February 6th, 2019|VoIP|

Phishing through VoIP: How scammers do it

Many businesses nowadays are well-armed against email-based phishing scams, which is why scammers have moved over to VoIP (Voice over Internet Protocol) scams. Through “vishing scams,” hackers can pretend to be bank representatives and convince [...]

2023-05-09T09:20:56+00:00January 22nd, 2019|VoIP|

Which is better, Hangouts or Skype?

Many online collaboration tools are coming up with improved features for online communication. These include Microsoft’s Skype for Business and Google’s Hangouts Meet. Both are used for video calling, group chat, private chat, and file [...]

2023-05-09T09:20:59+00:00January 4th, 2019|VoIP|

How AI can shape the future of VoIP

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here's why. Contact center operations [...]

2023-05-09T09:21:00+00:00December 21st, 2018|VoIP|
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