Advantages of call recording

Customer service representatives are prone to errors; after all, they're only human. However, if your business is using a Voice over Internet Protocol (VoIP) system, human errors can be minimized by using call recording. Discover [...]

2023-05-09T09:13:32+00:00June 22nd, 2020|VoIP|

AI-powered VoIP: What businesses can expect

Business automation is quickly becoming a necessity for most organizations. While human input is still essential, automating processes — and powering them with artificial intelligence (AI) — has allowed for more efficient and effective operations. [...]

2023-05-09T09:13:43+00:00March 2nd, 2020|VoIP|

How to take advantage of your VoIP data

You hear a lot about big data nowadays, but not in connection with small- and medium-sized businesses (SMBs). To compete with the big guys, SMBs need Voice over Internet Protocol (VoIP) to get better access [...]

2023-05-09T09:17:38+00:00May 17th, 2019|VoIP|

Top reasons to record your calls

Call recording has been a feature in VoIP applications for a while now, but it is underutilized, especially by organizations that do not prioritize interaction with customers. This feature can strengthen the reputation of your [...]

2023-05-09T09:17:40+00:00April 29th, 2019|VoIP|

Choose the right VoIP solution for your SMB

Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. This allows them to make calls either through the traditional desk phones (hardphones) or software-based phones (softphones). Find [...]

2023-05-09T09:17:42+00:00April 12th, 2019|VoIP|

How AI can shape the future of VoIP

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here's why. Contact center operations [...]

2023-05-09T09:21:00+00:00December 21st, 2018|VoIP|

Is CRM software essential to your business?

The right technology investment can lead to business success. With customer relationship management (CRM) software at the helm of your sales and marketing efforts, you can nurture long-lasting business relationships and improve your bottom line. [...]

2023-05-09T09:21:07+00:00October 22nd, 2018|Business|

Keep your callers happy by using VoIP

If you don’t want your customers to switch to your competitors, customer satisfaction should be on top of your priority list. One sure way to keep them satisfied is by having a professional yet customer-friendly [...]

2023-05-23T07:33:29+00:00September 13th, 2018|VoIP|

AI-powered advances in customer support

High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy -- and some do [...]

2023-05-09T09:24:43+00:00May 28th, 2018|Business|
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